Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Our minimum order quantity varies by product line. For solar panels, the typical MOQ is 1 container (approximately 500-800 pieces depending on wattage). For smaller products like solar lights, MOQ can be as low as 100 units. Please contact our sales team for specific MOQ information.

Question 2

Do you provide OEM/ODM services?

Accepted Answer

Yes, we offer comprehensive OEM and ODM services. We can customize products with your branding, specifications, and packaging requirements. Our engineering team works closely with clients to develop tailored solutions that meet their specific market needs.

Question 3

What certifications do your products have?

Accepted Answer

Our products are certified with ISO 9001, ISO 14001, CE, TÜV, UL, and IEC standards depending on the product category and target market. We continuously update our certifications to meet international standards and regional requirements.

Question 4

What is the typical lead time for orders?

Accepted Answer

Standard lead time is 2-4 weeks for stock items and 4-8 weeks for customized products. Lead times may vary based on order volume, product complexity, and current production schedule. We recommend planning ahead, especially during peak seasons.

Question 5

What payment terms do you accept?

Accepted Answer

We accept various payment methods including T/T (wire transfer), L/C (letter of credit), and PayPal for smaller orders. Standard terms are 30% deposit with balance before shipment. Long-term partners may qualify for extended payment terms.

Question 6

Do you provide technical support?

Accepted Answer

Yes, we provide comprehensive technical support including product documentation, installation guides, troubleshooting assistance, and after-sales service. Our technical team is available via email, phone, and video conferencing to assist with any questions.

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